FAQ

1. Place your desired item(s) into the shopping basket.

2. A detailed breakdown of your selection can be viewed in the order summary

3. Upon finalising your order, you'll receive an email confirmation from McGuire Diamonds.

4. McGuire Diamonds will subsequently assess your order and the pricing of the specified stones and bands. Should there be any differences between the prices shown on our website and the actual prices, or if your order isn't available, we will promptly inform you.

5. McGuire Diamonds will dispatch your item(s) and provide you with a delivery confirmation via email. This action finalises the sales agreement between you and McGuire Diamonds. Upon this confirmation, the sales contract between us is complete. We will let you know as soon as your item(s) are ready for collection or shipping.

6. When ordering items ("Goods") online from McGuire Diamonds, the final details of your purchase will appear on the "Order Summary" page. After reviewing these details, you can proceed with placing your order ("Order"). Post-order, you'll immediately receive an email confirming its receipt ("Order Confirmation"). Such an email doesn't imply a binding acceptance of the order unless explicitly stated.

7. For security purposes, we don't offer direct access to your purchase details on our website post-order. We advise saving or printing the order confirmation email for your records. For information regarding past purchases, please reach out to us directly.

8. Displaying goods on our website doesn't serve as a binding offer to enter a sales contract. By placing an order, you're presenting an offer to McGuire Diamonds to form a sales agreement. Receiving an order confirmation post-purchase doesn't equate to acceptance of this offer. In shipping cases, a sales agreement is only sealed when both the ordered item(s) and delivery confirmation have been sent to you. If collecting items from our location, the sales contract is realised on collection of your goods.

We offer free, fully insured shipping for all orders within the Republic and Northern Ireland. Your order will be shipped by either registered tracked post or by our shipping company of choice.

Your order will be shipped in discreet packaging free from McGuire Diamonds branding, ensuring the surprise is all yours.

Your order will be shipped by either registered tracked post or by our shipping company of choice. 

Delivery times can vary depending on your location. For the Island of Ireland please allow 3-5 working days. In the UK we would expect to deliver within 5-7 working days, for Europe please allow up to 10 working days and for the rest of the world you should allow up to 14 working days. 
Once your order has been dispatched, you will be sent a unique tracking number so that you can check the current location of your package as it makes it way to you.

We process and dispatch all orders as quickly as possible, however if you need your order by a specific date please let us know in the notes field when placing your order and we will do our very best to get it to you in time. 

If for any reason you wish to return or exchange a purchased item, McGuire Diamonds offer an exchange or refund option to our customers within 30 days of purchase with a valid receipt. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging with all supporting documentation.

We do not provide refunds for orders without receipts.

For commissioned (handmade to order) jewellery please note that as these pieces are made specifically to order, we do not accept returns and all items are final sale. Once an order had been placed, it is put it into production and it cannot be cancelled.

See further information here.

To initiate the refund process please contact our customer care team at care@mcguirediamonds.ie. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging with all supporting documentation.

Please note: 
Shipping costs are non-refundable, you will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. In any instance of a piece being faulty, we will of course refund the cost of any return postage, this is processed in the same payment manner used to place the original order.

We advise that you use a registered track and trace service, providing you with proof of shipping and a signature on delivery to give you peace of mind that we will receive your returned item. Once your return is received, we will send you an email to notify you that we have received your returned item. Any credit will be applied using the original method of payment.

Please allow up to 14 days for a refund to be processed. We apologise for any inconvenience this delay may cause, we endeavour to process all returns and exchanges as quickly as possible.

If you have any further query please contact us.

We require a 20% non-refundable deposit to commence your project. The remaining balance is paid upon completion of your piece. 

We accept payment online by Visa, Mastercard, Apple Pay, Google Pay & Paypal. In-store we also accept all major credit and debit cards, bank transfer and cash.

We are not partnered with any third party financing companies but we do accept a 20% non-refundable deposit at the beginning of a project and the customer can pay the remaining balance at their own pace. Once payment is received in full the piece may be collected or alternatively we can ship directly to you.

Yes, you can make an appointment through our website.

We have a selection of beautiful engagement rings ready to wear and take with you on the day. However, if your piece is bespoke there is a lead time of 4-6 weeks depending on the complexity of the ring. Please keep this in mind when planning a proposal.

Yes.

It's simple, get in touch either over the phone, by email or better still make an appointment. Bring along your ideas and pictures and we will guide you through the process.

Custom pieces usually take 4-6 weeks from when the 20% non-refundable deposit is paid. For more complex pieces this time may be extended.

We can engrave on the inside of most rings and wedding bands, usually up to 20 characters. For all other items of jewellery or to add engraving to your purchase, please contact us to discuss prior to purchase.

We offer a complimentary ring multisizer. Please get in touch to order one.

Please note that as custom pieces are made to order, we do not accept returns and all items are final sale. Once an order had been placed, we put it into production and it cannot be cancelled.

McGuire Diamonds use only the finest materials and craftspeople to ensure your piece is created to the very highest standards, so you can have peace of mind when you purchase an item from our range. We provide a Manufacturing Warranty that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.

If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

Conditions And Exclusions

Maintenance, repair, sizing or other service performed by someone other than McGuire Diamonds will void your Manufacturer Warranty.

We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

Discolouration due to exposure to chemicals including perfumes, lotions and make-up, swimming pools, hot tubs or bathing.

Claws and precious metals, in general, wear over time and may require restoration work or “building up” as a result of normal wear.

Bent, caught or worn out claws allowing a stone to fall out or be lost due to normal wear or other damage.

Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage. Diamonds are not covered under warranty and will need to be insured in case of loss of stone or irreparable damage.

We recommend you add your fine jewellery piece to your home insurance policy or take out an individual insurance policy; this will protect against loss, damage or theft of your piece, which we are not liable for. 

Yes, we provide our customers with an appraisal letter for all purchases over €1,000 at no additional cost. 

We also offer a free annual "check up" of your McGuire Diamond piece to ensure it stays in tip top condition.

We recommend having your diamond ring cleaned and inspected annually, or if it undergoes trauma of any kind. Inspections may help prevent the loss of a stone. We will recommend and carry out any maintenance or repairs that are needed to extend the life of your ring.

McGuire Diamonds offers this cleaning and inspection service free of charge to our customers.

Yes, we offer a cleaning service for all of our pieces, and a free annual "check up" on all rings. We also offer a rhodium plating service for all white gold jewellery. We want to keep your piece sparkling and in good condition, pop into our shop, we are happy to help.

If an item you purchased requires repair, please contact us. We are happy to offer a repair service to our customers. If you need any advice feel free to call into our shop, we are always on hand to help.

You can contact us through our contact us page or pop into our shop, we will be happy to assist you!